Return & Refund Policy

Last updated: June 2026

At Kevin & Emma Dublin, customer satisfaction is our priority. However, if you wish to return an item, please read the following policy carefully. If you have any questions, please contact us first at info@kevin-emma-dublin.com.

1. How We Operate

Kevin & Emma Dublin operates using a supplier-fulfilled business model. To reduce waste and unnecessary storage, some products are shipped directly from our trusted suppliers. As a result, approved returns may need to be sent to the supplier's designated return facility.

2. Return Requests

You may request a return within 30 days of receiving your order by contacting info@kevin-emma-dublin.com.

When submitting a return request, please include:

  • Your order number
  • The reason for the return

Returns must be approved before any item is sent back. Once approved, return instructions will be provided.

3. Return Conditions

To qualify for a return:

  • Items must be unused, unworn, unwashed, and in their original condition
  • All original tags and packaging must be included
  • Items may be tried on but not worn extensively
  • Sale items may only be returned if they are defective or incorrect
  • Certain hygiene-sensitive products may not be eligible for return unless unopened and unused

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Customers are responsible for arranging and paying for return shipping. We strongly recommend using a tracked shipping service, as we cannot process returns that cannot be verified as delivered.

5. Alternative Solutions

Before returning an item, we may offer an alternative solution where appropriate, such as a partial refund, store credit, replacement item, or discount. Please contact us first so we can help find the best solution.

6. Damaged, Incorrect, or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

Your email should include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

We will review the information and work with you to provide an appropriate solution as quickly as possible.

7. Refunds

Refunds are processed after the returned item has been received and inspected.

Once approved, refunds will be issued to the original payment method within 7 days. Original shipping costs are non-refundable unless required by applicable consumer protection laws.

8. Order Cancellations

Orders cannot be cancelled once they have entered processing or shipment preparation.

If you experience any issues with your order, please contact us at info@kevin-emma-dublin.com before initiating a payment dispute or chargeback. We are committed to finding a fair solution.

9. Liability

Kevin & Emma Dublin is not responsible for packages that are marked as delivered to the address provided by the customer.

Customers are responsible for providing accurate shipping information. Any address errors should be reported as soon as possible after placing an order by contacting info@kevin-emma-dublin.com.

10. Contact Information

Kevin & Emma Dublin
Email: info@kevin-emma-dublin.com